MIMS Philippines Regional Editorial Office (PH REO), MediMarketing Inc., has been recommended for the Certification of ISO 9001:2015 after clearing the Certification Stage 2 Audit conducted by TÜV NORD, a well-known global company accepted widely by relevant accreditation bodies in management system certification. This is an important milestone for MIMS as one of the leading healthcare data, medical knowledge and drug information providers in the Asia Pacific.
ISO 9001 is a standard that sets out the criteria for a quality management system (QMS) – a formalized system that documents business processes, procedures and responsibilities for achieving quality objectives and policies. A QMS helps to coordinate and direct the company’s activities towards providing products and services, that meet customer and regulatory requirements, and at the same time, improving workflow effectiveness and efficiency.
Careful planning and strategizing commenced in late 2017. Various teams were created to focus on different tasks to meet the requirements needed for ISO certification. Numerous training sessions were conducted to equip staff with the right skillset and the necessary knowledge. On top of that, several engagement activities were also held to inspire and ignite the creativity of the staff towards problem solving and process improvements.
From the ISO awareness training to the launching of the Quality Policy, up to the Internal Quality Audit and ultimately, the preparation for the certification itself – the entire process however painstaking, was well worth it, as it came with invaluable learning experience for the staff. Continuous improvement initiatives and reviews have been put in place, which will guide daily operations to ensure continued excellence in the quality and timeliness of our products and services.
“This latest milestone only proves the continuous effort of MIMS to challenge the boundaries of excellence. I am extremely thankful to our staff for the hard work and commitment they have shown to achieve the ISO 9001:2015 Certification. Through the stringent certification process, we have streamlined work processes, resulting in a more transparent and structured system. At the same time, I have seen a more cohesive and stronger team emerge from this journey of certification,” said Chia Hue Kian, Managing Editor (Asia) of MIMS Pte Ltd.
“In our 50 years of heritage, MIMS has been one of the leading providers of drug information, medical education and services, empowering healthcare professionals to improve patient outcomes. MIMS takes great pride in the quality of its products and services and this certification further validates that our existing editorial processes are robust. We have achieved our goal of attaining ISO 9001:2015 certification as a mark of our commitment to the quality of information that we provide to healthcare professionals,” commented Yasunobu Sakai, Chief Executive Officer of MIMS Pte Ltd.
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